Privacy of your Personal Information

This privacy policy applies to ZEST Dementia Care (referred to as “our”, “us”, “we”) and explains how we manage the personal information we collect about you when you use the services contained in (“this website”) or otherwise interact with us via or in relation with this website.

We respect your privacy and are committed to handling your personal information in accordance with the National Privacy Principles set out in the Privacy Act 1988 (Cth).

This privacy policy explains how we manage your personal information that we collect about you.  Please read this privacy policy before using the website or submitting any personal information.  By using the website, you are accepting the practices described in this privacy policy.

You are encouraged to review the privacy policy whenever you visit the website to make sure that you understand how any personal information you provide will be used.

Collection of Personal Information

We may collect your personal information directly from you or when you deal with us in person, by telephone, letter, email or visit our website.  The information we collect may include your name, address, telephone number and email address.  If you choose not to provide us with your personal information, we may not be able to deal with you or provide you with the information you may require.

Use and Disclosure of Personal Information

You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose such as:

1.    To carry out or respond to your requests;

2.    To our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customer’s needs or to develop, improve and market our products and services to you;

3.    For regulatory reporting and compliance with our legal obligations;

4.    To various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

5.    To our third party service providers to include in a database compiled by us or our third party service provider for use in direct marketing of promotions, product and services we think may interest to you;

6.    To seek your feedback in relation to customer satisfaction and our relationship with you;

7.    To monitor or improve the quality and standard of service provided to you by ZEST Dementia Care;

8.    To our successors and/or assigns;

9.    To provide offers that may be of interest to you; and/or

10.  To better understand your preferences.

Our third party service providers are organisations that include those that may assist us with research, security, professional advisory, marketing services or technology services.  Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances those third parties must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Any permitted handling of personal information under any exemptions under the Act will take priority over this privacy policy to the extent of any inconsistency.

Providing Personal Information About Another Person

You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.

Securing Your Personal Information

We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.  Access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.

Accuracy and Access to Personal Information

We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date and ask you to let us know if you believe the information to be otherwise. You may request access to your personal information, provided your request is in writing and you provide us with proof of your identity. Your request will be responded to in a reasonable time and you may be asked to pay any reasonable costs incurred by us in responding to your request.

Linked Sites

The website may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

Transmission of Your Data

While care is taken to protect your personal information on the website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.

Website Hosting and Trans-Border data flows

Your personal information may be transferred to a database or server hosted outside Australia, in which case, we and our third party service providers will comply with the trans-border data flow privacy standards under the Act, for example, by taking reasonable steps to protect the information being held, used or disclosed by the recipient inconsistently with the National Privacy Principles.  Please let us know if you have any objections to such transfers.

Our Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers.  We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you.  While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Changes to our Policy

From time to time it may be necessary for u to review and revise this privacy policy.  We reserve the right to change our privacy policy at any time.  Amendments or replacements of the privacy policy will be posted on the website.

Direct Marketing

You consent to and authorise us to include your personal information in a database compiled by us, a franchisee, or any of our related entities, or a third party service provider, for use in direct marketing by us.  If you do not wish to receive marketing material from us, you can opt-out by contacting the Privacy Officer below.  All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link “unsubscribe”.

Our Privacy Complaint Process

If you are concerned with the way your personal information has been handled, please contact or write to us, or alternatively, contact the Privacy Office as set out below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.

Privacy Office
ZEST Dementia Care, PO Box 2791, Southport BC  QLD 4215