About this Website

Your use of this website is subject to these terms and conditions (“Terms”), the Privacy Policy and any other laws or regulations which apply to this website.  If you do not accept these Terms, you must refrain from using this website.

This website is published by Zest Dementia Care Australia Pty Ltd trading as ZEST Dementia Care (“Publisher”) and “Zest Dementia & Aged Care” (Publisher).


The goods advertised in this website may not be on show or immediately available , but may be ordered from our suppliers. The Publisher offers each item of the goods described in this website (“Offer Goods”) for sale until they are removed from publication from this website (“Offer Period”), at not greater than the price specified in this website for that item (“Offer Price”), subject to these terms and conditions.

Images of goods published in this website without any advertised price beside that image are not offered for sale.

Photographs are for illustrative purposes only and may vary from goods depicted or described.

International orders are unable to be accepted.

Rain Check Policy

If the Publisher has sold out of, or is temporarily out of stock of any item of Offer Goods, during the Offer Period, then the Publisher will offer each person who requests supply of that item during the Offer Period, a rain check, so that the person may purchase, from that Publisher, either, later a product the same as that item at not greater than the Offer Price, or an alternative product with similar features with equivalent or a higher value, at a price for that item not greater than an amount equivalent to the Offer Price.

Intellectual Property and Copyright Materials

Each trademark is the property of its respective owner.

ZEST Dementia Care and Zest Dementia & Aged the ZEST Dementia Care and Zest Dementia & Aged Care logos have registered trademarks pending.

The copyright material contained in this website and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by the Publisher, or in some cases, a related body corporate or third party.  All trademarks shown on any product is the property of their respective owners. These intellectual property rights are protected by Australian and international laws.

You may view this website and its contents for personal and non commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written permission of the owner of the copyright in that material.

Nothing contained in this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person, company or entity.  This website makes no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.

Other Websites

This website may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. The Publisher should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or of any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. The Publisher is not responsible for information on, or the privacy practices of, such websites. The Publisher reserves the right to prevent third parties from linking to this website.

The Publisher may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by Franchisees or third parties.  These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk.  The Publisher does not accept any responsibility in connection with your participation in activities conducted by any Franchisee or third party.


The information, materials and services in this website is provided as a recommendation and for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.

This website may feature or display third party advertising or content.  By featuring or displaying such advertising or content, the Publisher does not in any way represent that the Publisher recommends or endorses the relevant advertiser, its products or services.

The Publisher nor any third party will be liable for any errors in content, or for any actions you take in reliance on them.  You nor any other person may hold the Publisher liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.

Secure Data

Given the nature of the Internet, the Publisher cannot guarantee that any data transmissions are totally secure.  Whilst the Publisher takes precautions to protect information, the Publisher does not warrant and cannot ensure the security of any information you transmit via the website. You therefore transmit to this website at your own risk.  However, once the Publisher receives your transmission, the Publisher will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data, please email info@zestdementiacare.com.au immediately.


Given the nature of the Internet, the Publisher cannot guarantee that this website is free from viruses, fault or other conditions which could damage or interfere with your computer systems and the Publisher does not warrant that your access to this website will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this website and to the maximum extent permitted by law; the Publisher disclaims all liability for any errors, omissions and faults.

You must take your own precautions to ensure that the process which you use for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.  For the avoidance of doubt, the Publisher does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.


Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

Use of Your Information and Material

The Publisher appreciates any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which may be added to this website.  Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of the Publisher.  The Publisher may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

Privacy Policy

The Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).


The Publisher makes no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.

The Publisher does not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website.  To the maximum extent permitted by law, the Publisher disclaims any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.

The use of the information on this website is at your own risk.  To the extent permitted by law, the Publisher excludes all liability in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email.  This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, the Publisher limits its liability to the re-supply of the relevant information or services.

You agree to indemnify the Publisher and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Queensland, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia. If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms, which will continue in full force and effect. If you access this website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.  The Publisher makes no representations that the content of this website complies with the laws of any country outside Australia.


The Publisher may, from time to time, add or remove information, products or services from this website without notice.  These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such notification will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive. Reference to “website” means the whole or any part of the web pages located on this web page (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).


Privacy of your Personal Information

This privacy policy applies to ZEST Dementia Care (referred to as “our”, “us”, “we”) and explains how we manage the personal information we collect about you when you use the services contained in www.zestdementiacare.com.au (“this website”) or otherwise interact with us via or in relation with this website.

We respect your privacy and are committed to handling your personal information in accordance with the National Privacy Principles set out in the Privacy Act 1988 (Cth).

This privacy policy explains how we manage your personal information that we collect about you.  Please read this privacy policy before using the website or submitting any personal information.  By using the website, you are accepting the practices described in this privacy policy.

You are encouraged to review the privacy policy whenever you visit the website to make sure that you understand how any personal information you provide will be used.

Collection of Personal Information

We may collect your personal information directly from you or when you deal with us in person, by telephone, letter, email or visit our website.  The information we collect may include your name, address, telephone number and email address.  If you choose not to provide us with your personal information, we may not be able to deal with you or provide you with the information you may require.

Use and Disclosure of Personal Information

You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose such as:

1.    To carry out or respond to your requests;

2.    To our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customer’s needs or to develop, improve and market our products and services to you;

3.    For regulatory reporting and compliance with our legal obligations;

4.    To various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

5.    To our third party service providers to include in a database compiled by us or our third party service provider for use in direct marketing of promotions, product and services we think may interest to you;

6.    To seek your feedback in relation to customer satisfaction and our relationship with you;

7.    To monitor or improve the quality and standard of service provided to you by ZEST Dementia Care;

8.    To our successors and/or assigns;

9.    To provide offers that may be of interest to you; and/or

10.  To better understand your preferences.

Our third party service providers are organisations that include those that may assist us with research, security, professional advisory, marketing services or technology services.  Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances those third parties must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Any permitted handling of personal information under any exemptions under the Act will take priority over this privacy policy to the extent of any inconsistency.

Providing Personal Information About Another Person

You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.

Securing Your Personal Information

We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.  Access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.

Accuracy and Access to Personal Information

We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date and ask you to let us know if you believe the information to be otherwise. You may request access to your personal information, provided your request is in writing and you provide us with proof of your identity. Your request will be responded to in a reasonable time and you may be asked to pay any reasonable costs incurred by us in responding to your request.

Linked Sites

The website may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

Transmission of Your Data

While care is taken to protect your personal information on the website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.

Website Hosting and Trans-Border data flows

Your personal information may be transferred to a database or server hosted outside Australia, in which case, we and our third party service providers will comply with the trans-border data flow privacy standards under the Act, for example, by taking reasonable steps to protect the information being held, used or disclosed by the recipient inconsistently with the National Privacy Principles.  Please let us know if you have any objections to such transfers.

Our Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers.  We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you.  While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Changes to our Policy

From time to time it may be necessary for u to review and revise this privacy policy.  We reserve the right to change our privacy policy at any time.  Amendments or replacements of the privacy policy will be posted on the website.

Direct Marketing

You consent to and authorise us to include your personal information in a database compiled by us, a franchisee, or any of our related entities, or a third party service provider, for use in direct marketing by us.  If you do not wish to receive marketing material from us, you can opt-out by contacting the Privacy Officer below.  All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link “unsubscribe”.

Our Privacy Complaint Process

If you are concerned with the way your personal information has been handled, please contact or write to us, or alternatively, contact the Privacy Office as set out below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.

Privacy Office
ZEST Dementia Care, PO Box 2791, Southport BC  QLD 4215
Email: info@zestdementiacare.com.au